Really good service and skilled sales are essential for a profitable business, now and over time. We claim that really good service is always to give the customer more than just what they ask for. Really good service always includes finding out the customer's needs and seeing how those needs can be met. In other words, really good service always includes sales of some kind.

We address those of you who work with sales staff, service staff or support staff. Employees who all may need inspiration or structure to become even more businesslike in conversations with the business's customers, and thus sell a little more in the conversations every day.

A skilled salesperson knows that a good mental attitude, asking the right questions and being sensitive to the customer's needs are the basis for managing the conversation and succeeding in their sales results. Really good sales are not intrusive; good sales are experienced as an additional service and exceed the customer's expectations.

We can support your sales, service and support operations with individual training sessions, training programs or a strategic plan for how you can succeed with your sales results, while maintaining or enhancing the customer experience. Regardless of whether we can do something small or big together with you, we tailor to encompass your exact business needs.

Questions we would like to explore with you include:

• How is a positive, favourable and profitable sales culture created?
•  How is a selling support created?
• How can the business's service staff exceed the customer's expectations?
• How are the changes needed to move the business forward implemented?
• How do you communicate with each other and with your customers?
• How to create a business approach, where both you and the customers win?
• How to deal with upset customers or employees?

We support you in how to have those challenging but transparent and authentic conversations that make a difference and leave everyone empowered. We believe in you and your staff. Sometimes you just need new tools and approaches to move forward.

Curious and want to know more?

Do you have any questions or reflections?